The Whole Appliance
A photo showing the appliance in place and the surrounding kitchen or laundry.
Before Your Visit
A Few Details
Make a Useful Start.
You do not need to know what has failed. A description, a model number and a few photos help us prepare.
What to Send
With Your Request.
Start with what you have. We can ask for anything else we need after reviewing the enquiry.
Open the Request FormThe Model Details
A clear photo of an easily accessible model sticker. The exact model helps with parts and replacement options.
The Symptoms
What happens, when it happens and any displayed error code. Tell us if it is intermittent.
The Address & Access
Property address, contact number, stairs, lifts, parking and anything that affects access.
For an Installation
Show Us
The Existing Setup.
Include the appliance you are replacing, the surrounding cabinetry, any available dimensions and the exact model you are considering.
Let us know whether you need supply, installation and removal. We will confirm if an onsite check is needed before choosing a replacement.
- Kitchen or laundry overview
- Cavity, cut-out or mounting details already known
- Any cabinet panel, trim, bracket or stacking kit
- Visible connections and venting
- Delivery access and old-appliance removal requirements
For a
Managed Property.
Forward the original work order, including the tenant contact, work-order number, authorised budget and whether it includes GST.
The Property Manager ChecklistPhotograph It as Installed
Leave appliance covers and connections in place. Only photograph a model label if it is already accessible; there is no need to pull out or open the appliance for an enquiry.
Before We Arrive
Keep the area accessible, let the occupant know about the appointment and pass on any building access or parking instructions. Our office will confirm the attendance arrangements with you.
Appliance Installations • Repairs • Property Maintenance
Ready to Send the Details?
The form accepts photographs. Our team reviews your request before confirming an appointment.